Intercultural Communication for the Community College Contents

CONTENTS DISCLAIMER GRAPHICS IN PROGRESS A Introduction Main Body I ' I The Study of Intercultural Communication name Starting With Culture name Self Identity name Verbal Communication name Nonverbal Communication name Conflict ' Relationships name Popular Culture and Social Media name Business Education name 12 Healthcare References dex viii 38 50 65 85 104 137 221 251 264

DISCLAIMER GRAPHICS IN PROGRESS Thank you For your interest in our book ! As with all labors of love , there are still things that we like to do that we haven had time to out how to do . Adding some needed graphics is on the top of the list ! Please keep in mind that THIS BOOK IS STILL A WORK IN PROGRESS ! We will be tweaking things and making expect to be surprised periodically as we do our best to make this learning experience better for our students .

Thanks to Open Oregon Educational Resources and Statewide Program Director , Amy , who originally provided funds and guidance for the first edition of this textbook . Thanks to Wright and Ian Coronado who represent and technically support Open Oregon Resources on campus at Lane Community College in Eugene , Oregon . Humble admiration and HUGE appreciation to the extraordinary Skye and her amazing team of helpers in the Academic Technology Center at Lane Community College . Thanks also to Max my original dent helper who learned with me as we muddled through the first edition . Appreciation and awe also goes to Charlene , a professional librarian , who proofread the whole text and offered suggestions while starting a new job , buying a house , and because her mother was my best friend in college . Many COMM 115 students have generously made comments and suggestions that led to and improvements in this second edition . This OER is our gift to those who come after you . Lastly , and maybe most importantly , my own , Chris , and . The world that we have shared is reflected in this book . I am in awe of the places that you will go .

INTRODUCTION In 1987 , with only a few years of experience of teaching English in the United States , I went to China to teach a summer enrichment course for native Chinese teachers of English . I used all the best practices that I knew , and worked closely with the other American instructors in my group . Most of what I did in my classroom was easy to understand , but there were occasions when my students were by the cultural aspects of teaching frankly so was I ! How do you explain Halloween ?

As a child , I appreciated the free candy and spend lots of time thinking about what I are going to be each year . The origins of Halloween are a bit murky , somewhat controversial , and the realm of what I studied in school . Consider the phrase how are you ?

This is a common American greeting much like the Chinese greeting of have you eaten ?

Both are questions that aren answered . Why ?

In the United States , greeting questions are followed by small talk about the weather or hometowns , but we rarely discuss how we are . Personal are usually left for another time and place . Over the years , I would ponder my experiences teaching overseas . If all cultures developed the ability to communicate , why do we see things so very differently ?

What purpose did communication serve in a culture ?

How did some cultures develop ways in which to share and negotiate meaning that my culture did not ?

Can I truly communicate with someone that doesn share my dominant culture ?

What does competent communication look like ?

Communication theorists , anthropologists , and others have given us tools to develop an awareness of our own thinking so we can to understand others whose culture may be different from our own . This text starts with some basic reasons for studying intercultural communication and then reviews some fundamental of the communication process . After that , we look at foundational principles of cultures and how those ideas directly overlay onto the fundamental principles of communication . The second half of the book covers some common in which intercultural communication often occurs . More than thirty years after my international adventure , I still think about those first Chinese students that changed the course of my life . So have all these years of studying , teaching , and intellectual curiosity made me more a more competent communicator ?

Every individual life experience is rich , diverse , and complicated , so communication only take us so far . I prefer to embrace the idea of cultural humility . Cultural humility ( 1998 ) is a lifelong commitment to and in developing relationships . It acknowledges that each one of us is a unique intersection of various aspects of culture ( ret . The ideas behind cultural humility include

' It is impossible to learn all culture . In other words , we can not know everything , but we can become more familiar with the cultures we encounter ' Knowledge of a culture does not create mastery of that ' Being open to learning or suspending judgement when communicating can help avoid and confusion . My goal for this book was , and foremost , to make studying intercultural communication more affordable for students , but once the class is over , my goal is that you continue to grow in cultural humility while creating your own space in which to become a competent communicator . Intercultural communication is a life skill that I hope that you will continually build upon as you meet new people and yourself in new situations . May you joy in the journey . References , a , 1998 , May ) Cultural humility versus cultural competence a critical distinction in physician training outcomes in multicultural education . Retrieved from 10073197 , Perspectives on culture and communication . Retrieved from ?